By Patience Gondo
THE Commanding Officer of Beitbridge Police District Chief Superintendent Mesuli Ncube promised improved professionalism, accountability and responsiveness within the Zimbabwe Republic Police (ZRP), saying officers will now wear name tags to enhance public trust.
Ncube made the remarks on Tuesday during the relaunch of the ZRP Client Service Charter at Lutumba in Beitbridge, where police reaffirmed their commitment to service delivery and community engagement.
He said the introduction of name tags is part of broader measures to ensure transparency and strengthen relations between the police and the public.
“We promise you professionalism, where the police officer you meet will not only be defined by their uniform but also by their integrity, respect, and commitment to justice,” said Ncube.
He said the police are focused on improving efficiency in their operations, particularly in responding to public concerns.
“We promise you swiftness, where prompt and reliable responses with clear timelines will be our guiding principle. We are reinvigorating our policing impetus through unwavering efficiency and a professional standard that serves all our clients,” he said.
He also said the public should hold officers accountable,saying there are clear channels to address complaints.
“If you are not satisfied with how you are treated, you are free to escalate your complaint to higher levels until you are satisfied,” he said.
He said the Client Service Charter serves as a benchmark for policing standards, guiding officers to uphold integrity, accountability, and responsiveness in their duties.
The development comes at a time when the police are seeking to strengthen public confidence amid isolated incidents of individuals impersonating officers at roadblocks in Beitbridge.
Ncube believes measures such as visible name tags will make it easier for the public to identify legitimate officers so as to get rid of bogus police .
On February 14, 2026 the ZRP arrested a bogus policeman, Norest Jingura (35) and a member of the security services, Alison Maredza (43), near the Bubi area along the Harare–Beitbridge Road.
The pair was intercepted while transporting 120 cobs of cannabis (mbanje) in a Toyota Hilux, with Jingura found wearing full police uniform with Assistant Inspector rank badges.
The Harare–Beitbridge corridor remains one of Zimbabwe’s busiest trade and transit routes making it a frequent target for illicit activities.
In Beitbridge the public is worried about visibility of police most of whom are driving cars around town and rarely seen on cycle or foot patrols.
“Every police officer is driving and they are not seen in Dulivhadzimu where armed robberies are on the rise. Its rare to see police patrolling at crime hotspots and the area near the Engen Service station has become notorious,” a resident said.
“We having many suicides and police must have roadshows to show it is also their mandate to counsel troubled people. They must also arrest known drug dealers if they have become serious.”